If you are looking to hire a roofing contractor in Dearborn Michigan to work on your home, you know the importance of making sure that they are qualified and professional. While there are many online reviews out there for contractors, it is hard to verify who wrote them and if they were being truthful. The best way to verify past work and get honest reviews from actual customers is to take to them yourself. This is done by asking your contractor for references and then contacting them to ask them the important questions.
Important Things to Consider from Reviews for your Roofing Contractor in Dearborn Michigan
Whenever you hire a contractor to work on your home it’s always best to check what others have said about them. While sometimes it’s best to take each review with a bit of skepticism, the overall tone of the reviews can give you a better understanding of just how well the company treats it’s customers and what type of work they do. Here are some important things to consider when looking over customer reviews for a contractor.
When talking to a reference for your contractor it is crucial that you remember to get answers to these questions:
What Work Did They Do For You?
While it may sound like a simple question, it is important to get a sense of what kind of work your contractor has experience in. You don’t want to be hiring someone who has never taken on certain projects. Inexperience in the area you need, even if they are amazing in other areas, can mean subpar work and unsatisfying results.
Did They Explain What Had To Be Done?
A contractor will provide you with a quote of what needs to be done, including materials, timeframe and a summary of the project. But this can only be done by looking at your home and inspecting the area. They can then get a real sense of what needs to happen. That should then be communicated to you by letting you know what they found, what they need to do and how they are going to do it. Otherwise, you are assuming that they know what they are doing and relying on them to take over. A contractor that is willing to sit down and explain what is going on is always preferable because they look at you as an equal who has a right to the information, rather than a clueless client with a wallet.
Did They Have Subcontractors On The Job?
If someone hires a contractor, they can often be surprised to see more people they don’t know showing up. These subcontractors can be unlicensed, unskilled and a huge insurance liability. If the answer is yes and you still want to go with them, it will be necessary to incorporate something in the final contract to protect your home and your investment if something goes wrong.
Where They Easy To Get Ahold Of?
You don’t want to be playing phone tag all day trying to find out where they are or what is going on. Contractors that have made it easy to stay in contact and are responsive are always preferable.
Did They Stick To The Budget?
You don’t want to sign a contract for one price and end up having to pay more down the road as sudden new expenses suddenly arise. Your contractor needs to make a budget in the beginning and stick to it.
What Were They Like On The Job?
This should allow the reference to start talking in general, but also makes it easy to ask follow up. This includes finding out if they were punctual, respectful, professional, and hard working. If there seems to be something that the reference is trying to hide, or avoid, it may be an indication that they had bad experiences.
Did The Work Come Out Okay?
If the work done didn’t fix a problem or created more issues, it is important to know. This is an indication of either poor workmanship, or a lack of understanding what needs to be done.
Would You Use Them Again?
Perhaps the most important question you can ask a reference, this will give you a clearer idea of just how satisfied they were with the work done.
If you’re considering a roofing project for your home, be sure to call Roofing Dearborn today for a free quote.